Отзиви за OPENLANE Europe

Здравейте, Съжаляваме, че сте останали разочаровани от опита си с нас. Оценяваме, че споделихте мнението си. Благодарим ви. OPENLANE Europe

Здравейте, Благодарим Ви за обратната връзка. Съжаляваме, че сте получили забавени отговори и сте видели недостатъчно ясна информация за автомобилите. Разбираме колко важни са навременната комуникация и конкретните обяснения, особено за професионални покупки. В OPENLANE непрекъснато работим върху подобряването на скоростта на нашето обслужване, прозрачността на нашата информация и проследяването на вашите запитвания. Вашата обратна връзка ясно показва къде все още трябва да работим. Благодарим Ви много за обратната връзка и се надяваме да можем да Ви предложим значително по-добро обслужване в бъдеще. С уважение, Екипът на OPENLANE Europe

Dear customer, Thank you for sharing your feedback. We are sorry that the verification of your payment took 10 days and consequently caused an additional delay in the delivery process. We understand your frustration, especially when the payment itself reaches us much faster. While payments may arrive quickly, additional verification and administrative steps can sometimes be required before the purchase can proceed. Nevertheless, we recognize that such a long processing time is not the experience we aim to provide. We are continuously working to make our payment verification and post-sale processes faster and more efficient. Thank you for bringing this to our attention — feedback like yours helps us identify where improvements are needed. Kind regards, The OPENLANE Europe Team

Dear Customer, Thank you for sharing your experience. We are very sorry to hear that you have been waiting for three months for a vehicle that has already been paid for. We understand the significant impact such a delay can have on your business and why this situation is so frustrating. We also take your concern regarding missing fuel seriously. While our Claims Policy excludes claims for fuel missing from the tank, we understand that noticing a difference between the vehicle at auction and upon arrival can raise concerns. We are continuously working with our logistics partners to improve delivery times, transparency, and communication throughout the transport process. Thank you for bringing these issues to our attention. Your feedback helps us identify where our processes and customer experience need to improve. Kind regards, The OPENLANE Europe Team

Thank you very much for sharing your experience. We're pleased to hear that the vehicle condition and reported damage met your expectations and that the car was ready for collection within just a few days. A smooth and transparent purchasing process is exactly what we aim to provide. We also appreciate your suggestion regarding a wider selection of margin vehicles. Feedback like yours helps us better understand our customers' needs and continuously improve the offer available on our platform. Thank you for your trust in OPENLANE. We look forward to supporting you with your future purchases. Kind regards, The OPENLANE Europe Team

Уважаеми клиент, Благодарим Ви, че споделихте обратната си връзка. Съжаляваме, че комуникацията с нас е била затруднена и че информацията за щетите и състоянието на автомобилите не е била достатъчно подробна според Вашите очаквания. В OPENLANE се стремим да предоставяме възможно най-точна и прозрачна информация за предлаганите автомобили, както и ясна комуникация през целия процес на покупка. Разбираме също колко е важно клиентите да получават навременна обратна връзка, включително потвърждение и информация относно извършените плащания. Благодарим Ви, че посочихте тези конкретни области. Вашата обратна връзка ни помага да идентифицираме къде можем да подобрим процесите и обслужването си. С уважение, Екипът на OPENLANE Europe

Thank you for sharing your feedback. We understand your concern regarding the cost of transport. Logistics expenses are an important factor when purchasing a vehicle, and we recognize that higher transport costs can have a significant impact on the overall value of a transaction. We continuously evaluate our services and logistics processes with the aim of offering a competitive and efficient experience. Your feedback is valuable and will help us identify where further improvements can be made. Thank you for choosing OPENLANE and for helping us improve. Kind regards, The OPENLANE Europe Team

Thank you very much for your positive feedback. We're delighted to hear that you were satisfied with the entire purchasing and delivery process. Providing a smooth, reliable experience from purchase through to delivery is exactly what we strive for. Thank you for your trust in OPENLANE. We look forward to supporting you with your future purchases. Kind regards, The OPENLANE Europe Team

Здравейте, Благодарим ви, че споделихте своето мнение за марката. Радваме се, че имате положително впечатление. Благодарим ви и ви желаем приятен ден. OPENLANE Europe

Dear Customer, Thank you for your feedback. We are very sorry to hear that your experiences with OPENLANE have been so disappointing. As your review does not include any details about the issues you encountered, we are unfortunately unable to investigate or understand what went wrong. We take all customer feedback seriously and would like the opportunity to review your case. We encourage you to contact us through our official support channels and provide your reference number so that we can investigate your concerns and assist you appropriately. Kind regards, The OPENLANE Europe Team

Thank you very much for your 5-star review! We're delighted to hear that everything has been working well for you so far and that your experience has been a positive one. Your feedback is greatly appreciated and encourages us to continue providing reliable service and support. Thank you for choosing OPENLANE. We look forward to assisting you again in the future. Kind regards, The OPENLANE Europe Team

Благодарим ви, че отделихте време да споделите отзивите си. Оценяваме вашето предложение относно описанията на превозните средства. Разбираме колко важна е точната и подробна информация при вземането на решения за покупка и непрекъснато работим за подобряване на качеството и пълнотата на обявите за превозни средства, заедно с нашите продавачи. Вашата обратна връзка е ценна и ни помага да определим къде можем допълнително да подобрим услугите си. Благодарим ви, че ни помагате да се подобрим. С уважение, Екипът на OPENLANE Europe

Thank you very much for your 5-star review! We’re delighted to hear that your experience with OPENLANE was clear, fast, and efficient. Providing transparent communication, quick service, and a reliable process is exactly what we strive for every day. Thank you for your trust, and we look forward to supporting you again in the future. Kind regards, The OPENLANE Europe Team

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear that your issue has remained unresolved for such a long time and that your experience with our support has been frustrating. We understand how disappointing it is to be passed between different contacts, receive insufficient follow-up, and still not have a clear solution after nearly two months. This is certainly not the experience we aim to provide. We take your comments regarding communication, responsiveness, and case handling very seriously, as these are essential aspects of the service we strive to deliver. Your feedback has been shared internally for review and improvement. We regret the inconvenience caused and appreciate you taking the time to bring this to our attention. Kind regards, The OPENLANE Europe Team

Hello! Thank you for your feedback and for the high rating of our partnership. We value your opinion on receiving invoices and would like to hear about your needs. Please do not hesitate to contact us for further assistance. Best regards! openlane team

Dear Customer, Thank you for sharing your feedback. We’re sorry to hear that you experienced a negative attitude and dialogue and that you feel the quality of our services has declined. This is certainly not the experience we want our customers to have. Your comment has been noted and shared internally, as respectful communication and service quality are priorities for us. Feedback like yours helps us identify where we need to improve. Kind regards, The OPENLANE Europe Team

Здравейте! Благодарим ви за чудесния отзив и високата оценка! Радваме се, че сте останали доволни от опита си с нас. Вашето мнение е важно за нас и ни мотивира да продължаваме да предоставяме отлично обслужване. С уважение! OPENLANE Europe

Hello! Thank you for your feedback and high rating. We apologize for the time you have been waiting for the vehicle release procedure. Your opinion is important to us and we will take your comments into account to improve our services. We look forward to serving you again! OPENLANE Europe team

Hello! Thank you for your great rating and for taking the time to share your feedback. We always love hearing positive feedback from our customers. If you have any further comments or questions, please don't hesitate to contact us. Best regards! OPENLANE Europe team

Hello, Thank you for your positive feedback! We are glad that you are satisfied with the communication and clear rules. Your opinion is valuable to us and inspires us to continue improving. Best regards! OPENLANE Europe team